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Sample Case Study on Conflict Management

Case study on Conflict Management

Conflict is an inevitable part of the human relatedness process. Conflict is “the interaction of interdependent people who perceive opposition of goals, aims, and values, and who see the other party as potentially interfering with the realization of these goals” (Putnam & Poole, 1987, p. 552).” (Ting-Toomey, 87) In such a competitive business arena, corporations must not only focus on increasing profit, retaining market share, etc., but must also deal with internal conflict management; which encompasses different methods on identifying and interjecting techniques related to the workplace environment. It is imperative that a clear definition of conflict management is discuss and to dissect the different layers that intertwine with one another, to grasp a better appreciation of all the techniques utilize in managing conflict. Conflict management consists of different types of identification, such as the different stages of moral development, which have an array of stages and levels. The different style use in conflict management is classified into three categories and several sub categories, which represents a two dimensional result and transitions into moral development and styles of handling conflict. Managing conflict usually falls upon employees, who must determine which style in which to cope with such a situation, such as, three forms of organizational justice and the styles in which they are handle.

The different stages and levels of conflict management indicates that, “…Integrating or problem solving style of handling conflict, when paired with other styles, leads to more effective conflict management. Now, if the application of a particular conflict style can lead to high or low performance, antecedents of the use of styles should be studied with a goal of strengthening antecedents that lead to high performance and other desired outcomes and minimizing antecedents that lead to low performance and other undesired outcomes. And if ethical standards are associated with high performance while lack of ethical standards are associated with low performance, then possible intervening variables through which those ethical standards are expressed surely…” (Ting-Toomey, 87) To clearly understand the complex integration of handling conflict, one must comprehend the moral factor, which is a motivating factor in decision-making. This highly complex process is dissect into several stages and levels which will transcend and integrate into the styles that are use to handle conflict. Read more…

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